Careers - Officer

As an established market infrastructure player, Fundsquare S.A. provides services to support and standardized cross-border distribution of investment funds. Fundsquare’s main objective is to foster relationships between professional investors and funds. In that context, the Regulatory Service Business Unit is delivering and managing state-of-the-art mutualized solutions.

In order to strengthen our team, we are looking to recruit a:

Client Support & Operations Officer
Regulatory Service Unit (M/F)



  • An experienced client support & operations officer with a minimum of 5 years of experience, in the client 1st level of support, focusing on client onboarding, client issue resolution and coordination with several levels of support
  • Have experience in regulatory fund distribution, in Primis with Luxembourg and EU Regulators
  • Have a client facing role, being the first point of contact for all requests; being able to understand client’s need and organize internally all required tasks


Key Tasks and Responsibilities:

As member of the RS Unit, the Client Support & Operations Officer, responsibilities include:

  • Guiding and monitoring client, across all steps of set up and onboarding activities
  • Ensuring 1st level of operational support and coordinate and follow-up requests towards 2nd or 3rd support levels
  • Client communication (phone and or email) and training when required
  • Reporting documentation such as FAQ and Wikis
  • Create (update) internal procedure if required
  • The evolution of the Fundsquare solutions with the definition and validation new solution features
  • Contributing to the end-user acceptance and change management activities


Requested Skills and Competencies:

  • A real desire to help people, excellent verbal and written communication skills are essential
  • Positive and optimistic approach to problem solving with the ability to translate technical issues into business terms
  • Ability to set priorities, able to work under stress, multi-tasking
  • Excellent listening, questioning and analytical skills
  • Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access)
  • Experience in testing (Functional Testing, Customer Acceptance testing)
  • Team player, motivated, result oriented and operational mindset
  • Fluent English and French is mandatory, any additional language considered as an asset



If you believe that your profile fits the position described above, please submit your application here.

At a later stage of the recruitment process, we may ask for a recent copy of a criminal record (N°3).


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