Careers - CSO Officer, Information Services

As an established market infrastructure player, Fundsquare S.A. provides services to support and standardise cross-border distribution of investment funds. Fundsquare’s main objective is to foster relationships between professional investors and funds. In that context, the Information Services Business Unit is delivering and managing state-of-the-art mutualized solutions.

In order to strengthen our team, we are looking to recruit a:

Client Support & Operations Officer
Information Services Business Unit (m/f)
12 months FTC



  • You have a minimum of 2 years of experience in the client 1st level of support focusing on client onboarding, client issue resolution and coordination with 2nd and 3rd level of support
  • You are a data management officer with a minimum of 2 years of experience in the data management and client relationship field
  • You have a basic knowledge concerning the functioning of the fund industry, financial instruments and the related underlying markets


Key Tasks and Responsibilities:

As a member of the Information Services Business Unit you will operate and further improve Fundsquare's Information Services and Solutions, which includes the following responsibilities:

  • Run the data management processes in terms of data dissemination and client exception handling
  • Formulate, control and disseminate clients’ funds static data, encompassing Mifid II and PRIIPs regulatory reporting
  • Coordinate with platforms in order to establish connectivity and perform dissemination controls
  • Rectify errors and ensure remedial measures are put in place to avoid reoccurrence
  • Contribute to the evolution of the Information Services solutions with the definition and validation of business requirements and business validation of new solution features
  • Participate in Business Acceptance Testing as and when requested
  • Support ad-hoc data requests


Requested Skills and Competencies:

  • University degree preferably in Finance or in a similar subject
  • Excellent communication and interpersonal skills are essential; you will interact with clients and partners to support daily processes, potential issue solving and participate in the end-to-end tests prior to Go-Live
  • Desire to offer excellent customer service to clients and to operations colleagues
  • Knowledge and experience of investment fund data management and cross-border fund distribution (knowledge of major financial information systems such as Bloomberg, Morningstar, Lipper, fundInfo) would be an advantage
  • Team player, result-oriented and operational mindset
  • Proficient in the use of Microsoft Office (Excel, PowerPoint, Access, Word)
  • Experience in testing (Functional Testing, Customer Acceptance testing)
  • Experience in business intelligence and / or data analytics, are considered as strong assets
  • Meticulous and attention details
  • Proven track record of successful project contributions
  • Fluency in English is mandatory, with a working knowledge of French preferred;  any additional language is considered an asset.



If you believe that your profile fits the position described above, please submit your application here.

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