Careers

Careers - CSO Officer, Referential Data Business Unit

As an established market infrastructure player, Fundsquare S.A. provides services to support and standardized cross-border distribution of investment funds. Fundsquare’s main objective is to foster relationships between professional investors and funds. In that context, the Referential Data Business Unit is delivering and managing state-of-the-art mutualized solutions.

In order to strengthen our team, we are looking to recruit a:

Client Support & Operations Officer
Referential Data Business Unit (m/f)

 

Profile:

  • You are an experienced client support & operations officer with a minimum of 2 years of experience in the client 1st level of support focusing on client onboarding, client issue resolution and coordination with 2nd and 3rd level of support
  • You have experience as subject matter expert in functional and technical support preferably related to all aspects of fund distribution

 

Key Tasks and Responsibilities:

As member of the Referential Data Business Unit, the Client Support & Operations Officer onboarding on and controls Fundsquare's Referential data Business Unit solutions, which includes the following responsibilities:

  • Guide and monitor client across all steps of onboarding activities
  • Ensure 1st level operational and technical support and coordinate and follow-up requests towards 2nd or 3rd support levels
  • Liaise with diverse teams made up of IT teams, technical experts and CRMs
  • Support client communication and training when required
  • Contribute to the evolution of the Fundsquare solutions with the definition and validation new solution features
  • Production of client documentation such as FAQ and Wikis

 

Requested Skills and Competencies:

  • A real desire to help people, excellent verbal and written communication skills are essential
  • Positive and optimistic approach to problem solving with the ability to translate technical issues into business terms
  • Experience in crisis management: ability to set priorities, pursue multiple problems at the same time while remaining unconditionally constructive
  • Detective-like troubleshooting skills with excellent listening, questioning and analytical skills
  • Passion for the products, proven track record of successful project contributions
  • Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access)
  • Experience of SQL considered as a strong asset
  • Any other knowledge in computer science is considered as an asset
  • Experience in testing (Functional Testing, Customer Acceptance testing)
  • Team player, result oriented and operational mindset
  • Fluent English and French is mandatory, any additional language considered as an asset

 

If you believe that your profile fits the position described above, then please contact:

Fundsquare S.A.
Human Resources Department
B.P. 578
L-2015 Luxembourg

recruitment@fundsquare.net

 

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